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IDEX
St. Paul, Minnesota; St. Paul, MN
Source: IDEX careers · View original posting
From IDEX's posting. “We” and “our” refer to the employer.
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Customer Service Representative
Brief Description
The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services, taking customer orders, and handling and resolving complaints.
Tasks
· Communicate with customers by telephone, email, and in person to provide information about products and services, to take or enter orders, or obtain details of complaints.
· Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
· Refer unresolved customer grievances to designated departments for further investigation.
· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
· Determine charges for services and send quotes to customers.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Some clerical duties as needed (i.e., filing, data entry, etc.)
Compensation
The compensation range for this position is $42,500.00 - $63,700.00, depending on experience. This position may be eligible for performance based bonus plan.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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