layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Inside Sales/Customer Service Superintendent, Pipe & Fittings (Shelby Township, MI) at Westlake | LAYIQ

Lead a high‑performing team of Customer Service Representatives focused on quotations and order management to drive customer satisfaction and retention.
Provide ongoing coaching, professional development, and performance feedback to support continuous improvement.
Improve or establish standard departmental policies and procedures to ensure order accuracy, workflow efficiency, and consistently superior customer service.
Facilitate regular check‑ins with sales team to share customer insights, feedback trends, and pain points that inform solution development.
Partner with Customer Service leadership to establish best practices and ensure consistent adoption across the organization.
Collaborate with key internal stakeholders to break down silos and drive alignment toward shared organizational goals.
Swiftly engage in escalated customer issues with efficiency and empathy to ensure timely resolution.
Analyze trends and customer insights to inform process improvements and strategic initiatives.
Ensure timely and accurate completion of all month‑end close activities, coordinating with cross‑functional teams to resolve issues and maintain operational accuracy.
Prepare and present reports on customer service performance and progress to senior management.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelor’s Degree in Business Administration or related field required
10+ years of inside sales experience and 5+ years of supervisory experience in a manufacturing or distribution setting - pipe and fittings experience preferred
3+ years of demonstrated experience with building and supporting high performing inside teams
Experience working in a high‑volume, fast‑growth environment strongly preferred
Demonstrated ability to lead teams, solve operational problems, and collaborate across departments
Proven ability to drive continuous improvement initiatives that streamline workflows and elevate the customer experience
Experience leading teams through process optimization, leveraging KPIs and cross‑functional collaboration to deliver measurable improvements
Strong understanding of SAP S/4 HANA is highly desired , as it supports efficient order management and accurate demand forecasting
Six Sigma Certification preferred
MBA preferred
This is a fully onsite role. Must be willing to commute daily into our Shelby Township, MI office
Hybrid schedule is available after 3-6 months
Must be willing to travel up to 10%
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.
WORK ENVIRONMENT

Inside Sales/Customer Service Superintendent, Pipe & Fittings (Shelby Township, MI)

Employer job description

Equal opportunity and accommodations

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