layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

ERP Systems Administrator at MillerKnoll | LAYIQ

Evaluate and resolve technical and usability problems with regards to applications within scope of role.
Where resolution becomes difficult, escalate such work requests to specialist technology / functional teams and resolve all complex application and system issues.
Set up new users with necessary system access and update the access of existing users when requested
Proactively monitor system and integration statuses on a daily basis with a provided list of ad hoc reports
Monitor, acknowledge, update and close incident requests in the Service Management tool or any other software designated to manage the work requests being assigned.
Ensure he/she is updated with the latest tools and technology skills, knowledge and practical experience to deliver the best customer satisfaction through speedy and quality resolution of requests.
Maintain work logs, update incidents and requests with appropriate information and own the request until closure.
Adhere to all support system process without deviation and keep the internal teams updated about escalations, threshold breaches, SLA violations or possible breach scenarios, technical or procedural failures etc.
For complex or unique issue resolution scenarios perform root cause analysis.
Provide feedback to software development and other service desk / help desk teams on issues faced and what corrective action can be taken to avoid such instances in future where possible.
Maintain good professional relationships with counterparts across the organization.
Participate in solution roll-outs, upgrades and training sessions for end-users as well as participate in trainings to learn new tools, products and technologies.
Attend weekly, monthly and adhoc IT and generic team meetings as necessary and complete and submit necessary documentation, activity reports and causal analysis documents.
The candidate will be expected to work on / support many business applications and technologies.
The candidate will be expected to learn about and understand the product offerings (furniture) of Herman Miller to be able to support the business better.
The candidate will also be expected to provide 24/7 support in their on-call rotation culminating in the execution of the necessary Sunday Maintenance Window work.
Technical skills
Mandatory : Good working knowledge of the Unix/Linux shell
Experience with perl, shell and SQL scripting or an extensive background in a development language
Experience working on any Incident management / Support ticketing systems
Desirable : Experience with administrating an ERP package
Experience with administrating an Oracle database
Experience with administrating a job scheduling package
Essential experience
To be considered for this post, the candidate should have all of the following experience
Experience of at least 6-8 years working in a similar application support role
Experience in causal analysis / evaluation of underlying causes for errors / disruptions
Knowledge of IT support system processes.
Ideal candidate
A graduate / post-graduate in engineering / technology or equivalent
Having excellent interpersonal and communication skills both written and verbal in English
Having anywhere between 6 - 8 years of IT experience of which at least 5 years should have been in a similar role.
Ability to work individually or within a team environment
Ability to participate in multiple projects / tasks and priorities in a healthy work environment
Has attention to detail and a penchant for quality
Has a constructive approach to giving and receiving feedback.
Has testimonials to prove high levels of customer satisfaction in previous engagements
Ability to take direction, constructive criticism and work within specified deadlines (SLAs & OLAs)
Adhere to process and procedures defined for the role, the team and the organization
Certified on one or more of the core process areas of work / technologies
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com .

ERP Systems Administrator

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