Spa & Gym Recepcionist

The place…

Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.

Job Purpose

As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.

You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.

Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.

Learn about all the different services and how much Soho House Gym & Spa has to offer.

Maintain a clean, sanitary and safe environment: reception area.

Manage members lists, bookings Spa services and Booking personal training classes

Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.

Build a positive relationships with members and guest.

Communicate and red flag any feedback to the management team.

Influence a fun and positive atmosphere by being approachable and professional.

Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

• A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliable Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills.
• What we are offering?
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more