About This Job
The main purpose of this job is to assist bankers and management with any operation situations and provide guidance on operational policies, procedures, and processes.
- Essential Functions
- Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes
- Develop basic understanding of where to go for answers and how best to escalate situations
- Visit assigned branches 2 – 3 times each week to complete a variety of operational tasks
Perform cash drawer, vault, recycler/dispenser, and consigned items audits at assigned branches.
- Review EOA, Absence and VAC audits are completed correctly
- Review all night drop and consigned item logs for completion
- Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation
- Review opening/closing procedures
- Assists with SDB key audits, box drills, will searches, and audit exception resolution
- Educate bankers regarding any cash differences, balancing errors and TCS errors
- Facilitate operational huddles/ MOS Operational Overview Course and training at the branch
- Evaluate team members’ operational knowledge and regularly provide feedback to leadership
- Utilize rubric and compile monthly evaluations for branch management
- Help rollout and support different initiatives, projects, and changes to the branches
- Recommend process improvements for the Market Operation Specialist (MOS) program
- Provide appropriate support for the Operational Centers of Excellence
- Perform other duties as assigned
- Knowledge, Skills & Abilities Required
- Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
- Ability to travel to assigned branches and perform operational tasks 2-3 times a week
- Basic understanding or ability to learn our Retail operation policies, procedures, and systems
- Ability to show empathy and connect quickly with team members
- Demonstrate strong organizational and time management skills
- Ability to maintain a high degree of confidentiality and professionalism
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
- Education & Experience
- High School diploma or equivalent combination of education and experience required
- 2+ years Retail branch operations or related experience required
- Audit experience preferred
For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.
*Remote position with required travel throughout the Wichita market; candidates must reside in the Wichita area
**Includes travel to various branch locations covering Garden City Main and Hays Main.
**Level of role is determined by knowledge, experience, skills, abilities, and education
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Market Operations Specialist & Senior Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure
and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.40 to $27.65 per hour.
Must be eligible to work in the US without sponsorship now or in the future.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 1551 North Waterfront Parkway, Wichita, Kansas 67206
Time Type:
Full time
