About This Job
The main purpose of this job is to support the Branch Manager and assist with managing branch activities including operations, customer experience and team member experience, while driving branch performance through leadership and coaching. Dedicates approximately half of their time to delivering direct customer service—engaging with customers to resolve inquiries and support their financial needs to reinforce an exceptional in-branch experience.
Plays a critical role in fostering team development, being a role model of expected behaviors, and ensuring the branch meets its financial and service goals.
Work Schedule
- Monday - Friday 8:15 AM - 5:15 PM, Saturday 8:45 AM - 12:15 PM
- Essential Functions
- Support management of day-to-day branch activities including operations, administration and providing directions to branch staff
- Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions
- Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs
Manage a team of personal bankers; Observe and coach personal bankers through a structured coaching process to improve customer experience, responsible for coaching of direct reports and supporting coaching activities for non-direct reports
Meet individual sales goals and assigned business development responsibilities
Help monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals and analyze results, develop and implement performance improvement efforts with coaching model to ensure that expectations and goals are met
Ensure adherence to policies, procedures, and security standards. Support branch results
Support branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellence
Ensure compliance with established policies and procedures related to Bank operations, security, talent management; reinforcing existing protocol and escalating to branch leadership when needed
Support required training completion by accurately scheduling training sessions into weekly schedules and providing customer-facing coverage when trainings are taking place; Mentor new team members and actively engage in their learning journey
Build weekly schedules in alignment with staffing model
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
- Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
- Communicate decisions, priorities and relevant information to team members effectively
- Support budget management, planning and expenditure
- Perform other duties as assigned
- Knowledge Skills & Abilities Required
- Strong knowledge of retail banking, including knowledge of best practices
- Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
- Ability to drive results and balance management of organizational risk and meeting goals of the business
- Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel and Outlook
- Education & Experience
- High School diploma required. Associate Degree preferred, or an equivalent combination of education and experience required
- 1+ years leadership/supervisory experience required
- 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required
Reg Z:
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
- Must be eligible to work in the U.S. without sponsorship now or in the future
*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Assistant Branch Manager job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs.
The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.45 to $30.30 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 956 Jeffco Blvd, Arnold, Missouri 63010
Time Type:
Full time
