About This Job
As a leader supporting a 24/7 contact center environment, flexibility is key. This role may require overnight work on a periodic basis, including participation in "Moments That Matter" before activities to connect with and support overnight team members. Occasional weekend availability may also be needed to support system upgrades, implementations, business continuity efforts, and other responsibilities aligned with the role.
Work Schedule
- Monday - Friday 3:30 PM - 12:00 AM
- Essential Functions
- Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
- Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
- Accurately process financial adjustments with approvals
- Provide support and serve as point of contact for the Customer Advocacy Program through research and resolution of customer complaints and escalated phone calls
- Maintain and modify departmental policies and procedures to consistently ensure compliance with CFPB and Federal Regulators
- Assist in preventing or limiting financial losses and monitor accuracy and production goals of each area
- Collaborate with team members and other internal departments for process improvement or issue resolution
- Work with department management to deliver weekly reports
- Perform other duties as assigned
- Knowledge, Skills & Abilities Required
- Strong knowledge of the accounting field
- Ability to manage various projects, deadlines, and demands simultaneously
- Strong analytical and organizational skills
- Excellent customer service skills and ability to research answers and solutions
- Ability to maintain a high degree of confidentiality
- Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Strong proficiency with Microsoft Outlook, Word, Excel and an understanding of PowerPoint
- Education & Experience
- Associate’s degree in Business Administration or related field or equivalent combination of education and experience required
- 3+ years fraud investigative or related experience required
- 1+ year supervisory experience required
- 2+ years banking experience preferred
- **Hybrid Schedule: In office 2 days per week
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Supervisor, Fraud – BankCard Security job and contemplates a wide range of factors that are considered in determining compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and
organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $55,500 - $65,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
