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Scientific Games
USA-OH-Grove City-3741 Grove City Road; Columbus, OH
Source: Scientific Games careers · View original posting
From Scientific Games's posting. “We” and “our” refer to the employer.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery.
Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Job Description
Field Service/Support Technician: Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Supervisory Responsibilities
This position has some minor supervisory/mentoring responsibilities.
Job Level Description
Demonstrates ability to learn and support several aspects of function. Handles routine activities.
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