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Scientific Games
Cincinnati, OH; USA-OH-West Chester-4866 Duff Court; USA-OH-Maumee-440 West Dussel Drive
Source: Scientific Games careers · View original posting
From Scientific Games's posting. “We” and “our” refer to the employer.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery.
Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Bench Techs performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.
Performs both repairs and preventive maintenance tasks on the terminal.
Responsible for ensuring that all equipment repaired at the bench is completely reliable and all upgrades (ECO’s) are completed. The terminal is made to look as ‘like new’ as feasible. Repairs are affected to a level set by guidelines.
Some sub assemblies are repaired locally while others are sent to repair depots that specialize in the repair of that sub assembly.
Performs administrative duties such as organizing and controlling inventory, documentation, tools, and test equipment.
Prioritizes work load to ensure an adequate number of terminals for the field personnel.
Ships defective boards, sub assemblies, etc. in a timely manner.
Properly documents problems on shipped parts and tracks them to ensure a reasonable turn around time.
Enters all repair data into Bench Repair database daily.
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