layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Associate Portfolio Executive Roles Starting Spring/Summer 2027 at C.H. Robinson Worldwide | LAYIQ

Customer Experience: Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rate
Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets
Respond promptly to customer inquiries and exceptions while managing conflict diplomatically
Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues
Reconnect with dormant customers, fostering relationships and stimulating demand
Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits
Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customers
Service Delivery & Business Development
Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size
Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects
Identify growth potential within accounts, transitioning transactional engagements into committed partnerships
Stay updated on customer, industry, and market changes to pinpoint growth opportunities
Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations
Process Efficiency: Adopt and apply new tools, technology, and processes to improve overall workflow
Utilize data and reporting to identify service improvement opportunities and expand wallet share
Partner with internal resources to ensure account processes and SOPs are complete and adhered to Maintain a minimum portfolio size of existing customers by volume and revenue
Participate in daily or weekly team stand-ups to foster communication and alignment
Use technology to manage order statuses and initiates corrective measures during exceptions
Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption
Assist in the development of any SOPs required to manage customers' business effectively
Required Qualifications: High School Diploma or GED.
Minimum 6 months Customer Engagement Experience internal or external
Ability to travel up to 10%

Associate Portfolio Executive Roles Starting Spring/Summer 2027

Employer job description

RESPONSIBILITIES:

Preferred Qualifications:

Compensation Range

Benefits

Equal opportunity and accommodations

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