layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Manager, Key Account Management at C.H. Robinson Worldwide | LAYIQ

Strategic Account Oversight
Own the commercial growth strategy and long-term success of a portfolio of strategic customer accounts
Build and maintain senior-level relationships with customer stakeholders to align on goals, challenges, and opportunities
Guide Account Managers in identifying and executing on account expansion opportunities
Monitor account performance and health using internal tools and customer feedback to drive proactive planning
Align account strategies with broader organizational objectives and market trends
Business Development and Customer Growth
Own the account growth strategy and partner with the team to execute expansion plans across products, services, and geographies
Engage with senior customer stakeholders to uncover long-term opportunities and align growth strategies with their evolving needs
Support team members in identifying, qualifying, and advancing new business opportunities within their accounts
Guide the development of multi-service solutions that meet customer objectives and create long-term value
Participate in high-value negotiations and solution design, providing strategic oversight and escalation support
Use data, digital tools, and market intelligence to inform growth planning and customer conversations
Customer Experience and Advocacy
Serve as the escalation point for strategic customer issues that require cross-functional coordination or executive engagement
Partner with internal teams, including operations, product, pricing, capacity, and technology, to align resources and resolve barriers
Ensure customer feedback and long-term needs are translated into actionable improvements across departments
Champion digital adoption and analytics-driven decision-making across the account team to enhance the customer experience
Represent the customer perspective in cross-functional initiatives that impact service delivery and process improvement
Support Account Managers in building strong day-to-day relationships that drive loyalty and satisfaction
Financial Accountability and Process Efficiency
Provide strategic oversight of account profitability, volume trends, and commercial performance across the portfolio
Coach team members on financial drivers and help them understand how pricing, cost-to-serve, and revenue impact account health
Ensure team compliance with internal financial processes, including billing, contract management, and pricing governance
Partner with internal stakeholders to identify process improvements and drive cost optimization for customer accounts
Monitor risk indicators and escalate systemic financial issues or misalignment as needed
Team Leadership and Development
Coach team members on business development, strategic selling, and solution design
Conduct regular one-on-ones, provide timely feedback, and support individual development plans
Leverage the Account Management Routine (AMR) process to assess team performance and account health
Support team members through complex deals by providing strategy guidance and internal navigation support
Drive accountability by tracking progress against growth, retention, and customer satisfaction goals
Identify skill gaps and develop tailored development plans to build capability and readiness
Support succession planning by identifying and developing future leaders within the team

Manager, Key Account Management

Employer job description

QUALIFICATIONS

Compensation Range

Benefits

Equal opportunity and accommodations

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