Senior Collections Representative (Bilingual French)

POSITION SUMMARY

The Senior Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will act as an informal resource for team members with less experience.  It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use critical thinking skills to resolve more complicated collections issues.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Arranges and oversees completion of all accounts and assigned responsibilities
• Utilizes more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices
• Analyzes data to identify and solve complex problems
• Escalates more complex issues to senior-level team members and/or leadership
• Works with stakeholders to improve efficiencies and achieve targeted results
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture
• Develops professional relationships with internal and external customers, maintains open lines of communication and builds rapport by providing timely and professional service
• Continues to develop skills and build collections knowledge and business acumen
• Provides coaching and support to less experienced team members
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

• Required: High School Diploma or GED
• Minimum 4 years of collections, cash applications, credit, accounts payable or related finance experience
• Site specific:  Bilingual requirement
• Preferred: Proficient in Microsoft Office Suite of programs
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional environment
• Takes initiative and approaches work with persistence
• Values a diverse and inclusive work environment
• Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
• We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.