layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Support Team Lead
Aristocrat
Lansing, MI, US; USA - Michigan, Lansing
Source: Aristocrat careers · View original posting
- Employment
- full time
Employer job description
From Aristocrat's posting. “We” and “our” refer to the employer.
Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere.
If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service!
What You'll Do
- Monitor and manage real-time queues, ensuring staff availability aligns with service level targets.
- Support team members with advanced calls, client issues, and technology problems.
- Dealt with customer issues promptly and effectively.
- Collaborate with other departments to resolve complex issues for a seamless customer experience.