layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Pharmacy Contact Center Manager (Hybrid) at Alignment Healthcare | LAYIQ

Required Experience
5+ years of experience managing pharmacy-focused contact center operations or related experience.
Preferred Experience
Managed care experience.
Medicare Part D experience.
Pharmacy quality program experience.
Strongly Preferred
Understanding of pharmacy operations, providers, members, and medication adherence.
Experience managing work that directly impacts Part D Star measures.
Experience leading large teams of pharmacy technicians.
Demonstrated ability to build credibility, improve morale, and develop high-performing teams.
Experience in a pharmacy or provider environment.
Education
Required
High school diploma or equivalent.
Preferred
Associate's or Bachelor's degree in healthcare, business, or a related field.
Strongly Preferred
Active Pharmacy Technician licensure.
Skills for Success
Strong leadership and team management capabilities.
Excellent communication and relationship-building skills.
Experience with workflow coordination, performance monitoring, and coaching.
Proficiency with Microsoft Office Suite and pharmacy systems, including claims platforms and CRM tools.
Why Join Alignment Health?
Lead a team that directly impacts member health outcomes and medication adherence.
Influence pharmacy quality initiatives and Part D Star performance.
Partner with experienced pharmacy and operational leaders.
Join a mission-driven organization focused on innovation, quality, and exceptional member care.
Enjoy a hybrid work environment that balances collaboration and flexibility.
Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pharmacy Contact Center Manager (Hybrid)

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