layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

ServiceNow Operations & Delivery Lead at KLA | LAYIQ

Delivery Operations & Coordination
Coordinate delivery activities across ServiceNow development, administration, and CMDB teams
Drive visibility into team priorities, commitments, capacity, and progress
Facilitate intake, triage, and prioritization processes
Coordinate roadmap planning and release readiness activities
Track dependencies, risks, blockers, and cross-functional initiatives
Improve delivery predictability and execution discipline
Stakeholder Engagement
Serve as the primary operational point of contact for ServiceNow stakeholders
Build relationships with business leaders, process owners, and technical teams
Facilitate discussions regarding priorities, roadmap decisions, and platform capabilities
Communicate platform strategy, delivery status, and operational metrics
Help restore and strengthen stakeholder confidence in the platform team
Product & Process Enablement
Support Product Owners and Process Owners in defining requirements and priorities
Coordinate backlog management and work intake processes
Facilitate business requirements gathering and solution discussions
Help establish governance practices across ServiceNow products and capabilities
Promote adoption of standardized workflows and platform capabilities
ServiceNow Governance
Coordinate platform governance activities
Support demand management and prioritization frameworks
Assist with platform review boards and decision-making processes
Support service catalog, request management, and process governance initiatives
Drive consistency across ITSM, CSM, CMDB, workflow automation, and reporting solutions
Reporting & Operational Insights
Coordinate operational reporting and KPI reviews
Develop stakeholder-facing dashboards and status reporting
Support emerging service health and service ownership initiatives
Assist leadership in communicating platform value and outcomes
Track adoption and effectiveness of ServiceNow capabilities
Continuous Improvement
Identify opportunities to improve platform delivery processes
Drive simplification and standardization efforts
Support operational maturity initiatives
Facilitate lessons learned and improvement planning activities
Promote data-driven decision making

Compensation

Total Rewards

Base Pay Range: $111,100.00 - $162,967.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and

paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.

Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

ServiceNow Operations & Delivery Lead

Employer job description

What You'll Do

Key Responsibilities:

Minimum Qualifications

About KLA

Total Rewards

Equal opportunity and accommodations

About this listing