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The Mosaic Company
US - Tampa, FL (Lithia area)
Source: The Mosaic Company careers · View original posting
From The Mosaic Company's posting. “We” and “our” refer to the employer.
The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North and South America.
At Mosaic, we help the world grow the food it needs. Want to work somewhere meaningful? Apply today and join our team!
The HR Connect Systems Analyst will perform advanced transactions in the Workday system, serve as the EBS HR point of contact for reporting and act as an escalation point within HR Connect. The role will provide advanced customer service support to HR Leaders, People Leaders and employees by addressing their systems inquiries and questions. The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality.
This role serves as a focal point for Workday and Service Now testing and researching of systemic issues.
The role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions.
May also provide backup for incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.
This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.
Coordinates with other EBS HR departments, COE team members and/or HRBPs as needed to research and resolve more complex issues.
Ensures global alignment when changes are proposed or made in one region or the other (NA/SA) where applicable.
Provides internal audit checks on transactions as requested by the HR Connect Leader and looks for cause/effect relationships to improve the processes.
Evaluates and provides leader requested data regarding performance analytics for the HR systems (service now tickets, WD transactions, etc..).
Provides basic analysis and makes recommendations for improvements.
High school/GED required. Bachelor's degree in information technology or human resources preferred. 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
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