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The Mosaic Company
US - Tampa, FL (Lithia area)
Source: The Mosaic Company careers · View original posting
From The Mosaic Company's posting. “We” and “our” refer to the employer.
The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.
The EBS HR Operations Representative will act as a second-level resource within HR Connect, providing advanced customer service support to employees by addressing their inquiries and questions The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. The representative provides information on company policies, procedures, and programs, processes various system changes, and updates HR systems.
The role ensures efficient and compliant service delivery in line with Mosaic policies, state/provincial laws, and federal regulations is essential.
Where will you work: Hybrid (3 days in office - Lithia, FL)
The role also includes providing basic support, education, and direction to people leaders as needed, and preparing and sending all required information to the Payroll team before the closing of time and attendance.
All incoming inquiries and documents are entered in detail into the case management system to ensure a seamless transition from one representative to another.
Backup responsibilities for handling incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.
This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.
Reviewing documentation and providing timely status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area teams to ensure case resolution.
This includes responding to questions on standard administrative procedures and practices through multiple channels (e.g., ServiceNow, email, phone) as well as creating and/or updating SOPs as needed.
The role also involves educating HR customers, encouraging and assisting with self-service tools when appropriate, and escalating non-routine matters to the appropriate individuals.
Participates in audit requests, preparing and reviewing documents, engaging in project work, and handling other ad hoc items as requested.
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