layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Sr Accounts Receivable & Collections Analyst, SRS at Azenta | LAYIQ

Collections and Customer Account Ownership
Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables
Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationships
Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps
Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements
Dispute Resolution and Business Partnership
Lead resolution of complex disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate internal owners and drive timely closure.
Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experience.
Process Improvement and Financial Transformation
Assess current collections practices and implement consistent account segmentation, outreach cadences, escalation paths, dispute tracking, and standard operating procedures
Champion Azenta’s Lean culture through root cause analysis and practical improvements that reduce manual work, rework, and time to collect
Partner with Finance Systems and IT to improve ERP data, reporting, and collections workflows; support requirements definition, testing, and adoption of automation and system changes
Share expertise and coach colleagues on complex accounts and effective collections practices; lead improvement projects through influence and follow-through
Cash Forecasting Reporting and Controls
Prepare portfolio-level cash collection forecasts based on open invoices, customer commitments, and dispute status; explain actual receipts versus forecast
Build actionable reporting on overdue balances, aging migration, days sales outstanding, promise-to-pay performance, and dispute resolution time; distinguish cash recovery from credits and write-offs
Present key risks, collection opportunities, and actions to Finance leadership; measure whether process changes deliver sustained improvements
Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirements

Sr Accounts Receivable & Collections Analyst, SRS

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