layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Director, Order to Cash at Azenta | LAYIQ

Lead a globally blended organization of approximately 20 team members
Manage 4–6 functional leaders across billing, collections, cash applications, AR, and process transformation
Oversee shared services delivery across regions, towers, service levels, and operational performance metrics
Lead invoice generation, delivery, accuracy, credit memo processing, across automated and manual workflows
Oversee customer portal management across multiple platforms and monitor upload performance.
Manage billing controls, customer-specific billing requirements, month-end requirements, system exceptions, and third-party order processing.
Partner with Sales, Operations, IT and other organizations to resolve recurring issues caused by upstream data.
Lead a blended internal and shared services billing team of approximately 4–8 resources supporting regional billing requirements
Drive improvements in invoice accuracy, billing cycle times, and customer inquiry management.
Develop and execute collections strategy across customer segments, regions, risk profiles, and account ownership models
Own AR aging performance, overdue balance reduction, collection prioritization, escalation processes and bad debt exposure management
Coordinate dispute resolution with cross-functional organizations to accelerate collections.
Manage order hold processes to balance business risk and customer satisfaction.
Manage a team of approximately 6 – 15 collectors to drive portfolio optimization and increase collection effectiveness.
Improve DSO, dispute aging, collector productivity, documentation of activities and commitments, cash forecast reliability, and customer outreach discipline
Oversee timely and accurate cash applications across ACH, wire, credit cards, lockbox, and electronic payment channels.
Design and implement an end-to-end unapplied cash management process.
Drive enhancements to reduce intercompany journal processes for shared customer payments
Lead a shared services-based cash applications team of approximately 3–6 resources, with internal process ownership and cross functional collaboration.
Drive improvements in cash posting accuracy, unapplied cash reduction, credit card processing, and automation initiatives
Lead global O2C process standardization across billing, collections, cash application, customer inquiries, reporting, and shared services delivery
Guide in-sourcing activities to re-shore activities currently performed in a shared service environment
Assess current-state process and system gaps, and design future-state standardized workflows to enhance O2C performance.
Lead a lean transformation and process excellence team of approximately 2–4 resources, working through a matrixed model with IT, Finance, Operations, Sales, Customer Support, and shared services
Deliver measurable improvements in automation, invoice cycle time, DSO, unapplied cash, dispute aging, productivity, and sustainable process adoption
Standardize global O2C processes, controls, roles, handoffs, and escalation paths
Reduce manual workflows, customer portal fragmentation, spreadsheet dependency, and regional process variation
Implement scalable playbooks, automation opportunities, dashboards, and continuous improvement routines
Partner with Sales on pricing, contract clarity, deal terms, billing requirements, and customer escalations
Collaborate with Customer Support to resolve billing disputes, credits, payment issues, and customer experience concerns
Work with Lab Operations to align order completion, billing triggers, service delivery timing, and issue resolution
Partner with IT to improve system integration, workflow automation, data quality, and reporting across CRM, order tools, and ERP platforms
Coordinate with Finance and Controllership on revenue recognition, close activities, audit readiness, and control compliance
Lead all Genewiz O2C functions, including billing, collections, cash applications, AR, dispute management, and shared services delivery
Define and execute the global O2C operating model, service delivery structure, governance cadence, and performance expectations
Build functional leadership capability, accountability, and succession strength across O2C teams
Own DSO, AR aging, overdue balances, bad debt exposure, collections effectiveness, and cash conversion performance
Drive measurable improvements in working capital through disciplined collections, dispute resolution, billing accuracy, and cash application performance
Develop customer segmentation, KPI reporting, and operating rhythms aligned to the Genewiz business model
Standardize global O2C processes, controls, roles, handoffs, and escalation paths
Reduce manual workflows, customer portal fragmentation, spreadsheet dependency, and regional process variation
Implement scalable playbooks, automation opportunities, dashboards, and continuous improvement routines
Improve process integration across CRM, order management tools, ERP, banking, customer portals, and reporting platforms
Strengthen upstream data quality to reduce billing errors, downstream rework, disputes, and cash application exceptions
Partner with IT to prioritize system enhancements, automation, workflow controls, and reporting improvements
Strengthen billing, AR, cash application, credit memo, and dispute management controls
Ensure alignment with revenue recognition requirements, audit standards, close timelines, and internal control expectations
Balance process efficiency with appropriate control rigor, documentation, and accountability

Director, Order to Cash

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