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Washington University in St Louis
Washington University Medical Campus; BJC at the Commons
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
ST. LOUIS, MO 63110

 Scheduled Hours
40
Position Summary
Under moderate directions, independently research and analyze issues to produce solution options (including alternative solutions when necessary to address system limitations), including pros, cons, risks, benefits, costs, and unintended consequences.
This includes the following: Onsite and application use support, real-time assessment of workflows and making recommendations for improvement, driving efficiency and promoting best practices, new practice onboarding support for providers and staff, understands and supports full clinic workflow from check-in to check-out for providers and staff.
Provide various training sessions based upon end user needs. This includes 1:1 or group, personalization lab augmentation and presentations as needed.
Responsible for departments continuous Epic improvement through the Epic optimization lifecycle including the following: optimization lifecycle execution and ownership, liaison between Epic1 teams and clinical operations, enters and troubleshoots break fix tickets in addition to following up regarding resolution on behalf of clinical operations.
This position requires flexible hours to meet availability of providers, excellent time management skills, and the ability to work independently.
Job Description
Provides support to end users and seeks to make improvements through process improvement and quality assurance.
Provides new and ongoing clinical systems training and assesses current level of knowledge of new users, working with department management to provide additional clinical systems education.
Reviews, tests and implements system enhancements and upgrades.
Provides daily support of the application through review of clinical reports, audits, downtime procedures and troubleshooting.
Facilitates communications to operations regarding clinical system changes and upgrades.
Performs other duties as assigned.
Job Location/Working Conditions
Normal office environment.
Physical Effort
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement (PC Typing).
Equipment
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
High school diploma or equivalent high school certification or combination of education and/or experience.
No specific certification/professional license is required for this position.
Relevant Experience (2 Years)
Not Applicable
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Compensation
$65,900.00 - $112,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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