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Washington University in St Louis
West County - St. Louis, MO; BJH West County POB #4
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
CREVE COEUR, MO 63141

 Scheduled Hours
40
Position Summary
The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed.
Works as a team to ensure operations run smoothly in our fast-paced clinics.
May require local travel to cover other Orthopedic locations.
Job Description
Deliver exceptional customer service with a positive, patient-centered attitude.
Check in/Check out scheduled patients. Ensure registration is accurate. Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
Schedule walk-in and same-day appointments.
Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensures good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balances cash drawer and prepare daily deposit.
Completes required HIPAA training. Strictly adheres to HIPAA regulations and all Orthopedic/front desk policies. Completes all other University and department yearly training.
Maintains familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
“Scrubbing” or preparing all scheduled appointments for upcoming clinic days.
Acts as patient liaison requesting additional services for patients as needed.
Acting as concierge to waiting patients. Rounding our waiting rooms ensuring patients are aware of wait times and their needs are met while waiting. Tidy waiting area etc.
Contribute to a culture of teamwork, accountability, and continuous improvement.
Performs other duties as assigned.
Normal office environment.
Patient care setting.
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
High school diploma or equivalent high school certification or combination of education and/or experience.
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
Not Applicable
A driver's license is not required for this position.
More About This Job
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Compensation
$17.89 - $26.35 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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