layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Washington University in St Louis
Washington University (West Campus), Clayton, Missouri; West Campus Main Bldg
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
SAINT LOUIS, MO 63105

 Scheduled Hours
37.5
Position Summary
The Gift Operations Coordinator is part of the Advancement Services department of University Advancement (UA) at Washington University in St. Louis (WashU). The Coordinator must use sound judgement and discretion to accurately process all gifts and gift-related information in the University Advancement CRM, ARCH. Incumbent needs to be highly detail-oriented and possess the ability to learn and comprehend a complex database with highly detailed policies and procedures. This position reports to the Manager of Gift Operations.
Job Description
GIFT OPERATIONS AND ANALYSIS
Ensure the thorough, accurate and confidential processing of gifts and commitments to WashU in the University Advancement CRM following Council for Advancement and Support of Education (CASE) standards and university policies. This involves reviewing and interpreting gift agreements and accompanying documentation, researching missing information, verifying, and researching payments against pledges, and determining gift designations that align with donor intent.
Retrieve e-commerce donation and donor information for processing in CRM while maintaining Payment Card Industry (PCI) compliance.
Evaluate CRM data integrations for quality and accuracy; make needed corrections to donor biographic information, designations and other details or processes that the integrations do not automatically perform.
Process employer matching gifts including review and analysis of supporting documentation.
Reconcile completed gift batches and prepare deposit paperwork for Financial Services.
Research and respond to requests, inquiries, and concerns via assigned ARCH Case requests.
Prepare documentation for archiving in Central Files.
DATA INTEGRITY
Research, create and maintain biographical information as it pertains to donations and donor records, limit duplicate records through careful analysis.
Document donor requests through special attributes and update name and contact information to ensure the proper receipting of gifts per IRS guidelines.
Perform routine database maintenance to ensure data integrity including recurring gift clean-up.
Research and analyze change requests and reported errors; prepare gift adjustment documentation for required updates and corrections.
Document and maintain internal documentation for position responsibilities and step-by-step tutorials ensuring efficiency and continuity in operational processes.
TEAMWORK AND COLLABORATION
Participate in cross-training and provide back-up to Records Management during peak seasons, requiring competency in core duties and responsibilities.
Collaborate with ARCH Team on system challenges, future phases, user acceptance testing, training, and post-conversion projects.
Collaborate with Gift and Endowment Accounting to resolve gift issues.
Provide exceptional customer service to internal and external constituents.
Incumbent is required to work overtime during high volume periods. Performs other duties as assigned.
Equipment
Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
High school diploma or equivalent high school certification or combination of education and/or experience.
No specific certification/professional license is required for this position.
Accounting, Business, Administrative Support (3 Years)
Not Applicable
A driver's license is not required for this position.
More About This Job
Compensation
$21.17 - $32.85 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: