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Washington University in St Louis
Washington University Medical Campus; 4480 Clayton
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
SAINT LOUIS, MO 63110

 Scheduled Hours
40
Position Summary
Manage support operations, project implementation, and Supervisory Staff positions. Works independently and as a team to lead operations functions to include: staff supervision (team leads, supervisors and managers), functional area management, client relationship management, project coordination and implementation, issue analysis and resolution.
Job Description
Manage Daily Support Operations
Develop and establish processes used in conducting EUS Security Operations.
Establish, monitor, and analyze metrics used to measure support effectiveness and efficiency; recommend adjustments based on analysis. ITIL – Monitor KPIs (Key Performance Indicators) to ensure CSFs (Critical Success Factors) are being met. Audit KEDB and CMDBs and propose procedural changes if standards are not met.
Establish and coordinate the deployment of security tools used in conjunction with EUS activities.
Coordinate communications within WashU IT and with customers through written communications and notifications through staff and customer meetings.
Develop documentation related to best practices for security & access technology, while driving continuous improvement.
Work with customers to determine security needs.
Escalate customer security or access needs that can’t be met by EUS staff
Manage EUS Security & Access Management Technicians
Develop staff technical and professional training paths to ensure staff maintain current skills.
Manage EUS audits and compliance activities.
Plan EUS Security Solutions
Work with functional area resources and other WashU IT units to translate business requirements into technical specifications.
Investigate options for new or improved technology to address customer business needs.
Establish and coordinate deployment, implementation, and migration plans.
Evaluate and Escalate Issues and Problems
Act as an escalation point for EUS Security and Access.
Conduct comprehensive information gathering to fully understand the business issue, while operating within established Security and Access protocols, ensuring EUS is aligned with CISO, HR, Compliance, General Counsel and the HIPAA Office.
Develop recommendations for a course of action to remediate escalated issues and problems.
Perform other duties as assigned.
Equipment
Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
No specific certification/professional license is required for this position.
Supervisory Or Management In An Enterprise Or Higher Education Environment (3 Years)
Not Applicable
A driver's license is not required for this position.
More About This Job
This role oversees EUS access management operations and security services. The manager serves as a liaison between EUS and Information Security, Identity and Access Management (IAM), Human Resources, General Counsel, Compliance, and the HIPAA Office to ensure security processes are consistent, compliant, and aligned with institutional policies.
Compensation
$84,200.00 - $148,500.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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