layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Sr Analyst, Forecast & Capacity Planning at Walt Disney | LAYIQ

Accountability –
Responsible for the accuracy and reliability of capacity plans and staffing forecasts.
Accountable for identifying and mitigating risks related to staffing and service levels.
Owns the delivery of data-driven recommendations that support strategic workforce decisions.
Independence/Initiative –
Proactively identifies capacity risks and develops mitigation strategies.
Works independently to analyze data and build models that support operational goals.
Takes initiative to improve planning processes, tools, and forecasting accuracy.
Communication (written and verbal)/Collaboration –
Acts as a trusted advisor and communicates insights and recommendations clearly to leadership and cross-functional teams.
Collaborates effectively with operations, HR, finance, program management and other WFM teams to align planning efforts.
Prepares and delivers presentations that translate complex data into actionable strategies.
Prioritization –
Manages multiple planning cycles and scenario analyses with competing deadlines.
Prioritizes tasks based on business impact, urgency, and strategic alignment
Balances routine forecasting with ad hoc requests and operational changes.
Detail Oriented/Data Driven –
Maintains precision in forecasting and modeling to ensure staffing accuracy.
Uses historical data and performance metrics to inform planning decisions.
Ensures all models and reports are documented and validated for consistency.
Required Education, Experience/Skills/Training
Bachelor’s degree in Business Analytics, Statistics, Operations Management, or related field required; Master’s preferred.
4+ years of experience in capacity planning, workforce management, or operations analysis.
Advanced Excel skills and experience with SQL for data manipulation and analysis.
Proficient in WFM platforms (e.g., NICE, IEX) and BI tools (e.g., Power BI).
Strong understanding of contact center dynamics, workforce planning methodologies, and system integration.
Preferred Experience: Experience working with multiple global BPO partners at a scale of 5000+ active agents
Expertise in modeling demand and capacity in a highly seasonal and reactive subscription service environment
Industry knowledge of live sports and entertainment, with an emphasis on South American and Latin American sports, including cultural dynamics, broadcast/streaming trends, and audience behaviors
The hiring range for this position in San Antonio, TX is $75,700.00 to $101,400.00 per year and in Santa Monica, CA is $79,400 to $106,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment: Direct to Consumer
Job Posting Primary Business: DO NOT USE - Viewer Experience
Primary Job Posting Category: Workforce Mgmt
Employment Type: Full time
Primary City, State, Region, Postal Code: San Antonio, TX, USA
Alternate City, State, Region, Postal Code: USA - CA - 2500 Broadway Street
Date Posted: 2026-07-07

Sr Analyst, Forecast & Capacity Planning

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