layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Sr Business and Information Analyst at Walt Disney | LAYIQ

This role supports two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness.
Continuous Service Improvement
Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives
Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization
Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability
Translate findings into actionable recommendations and help drive implementation through cross-functional alignment
Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action
Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement
Launch Readiness
Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings
Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs
Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning
Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events
Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time
Required Qualifications & Skills: Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment
Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management.
Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements
Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations
Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings
Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms
Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments
Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences
Strong organizational skills and the ability to manage multiple initiatives simultaneously

Sr Business and Information Analyst

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