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Stand Out For Good
Knoxville, TN; Corporate Office - Knoxville, TN
Source: Stand Out For Good careers · View original posting
From Stand Out For Good's posting. “We” and “our” refer to the employer.
Corporate Office - Knoxville, TN
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
Our Mission
“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Director of Infrastructure & IT Operations provides strategic leadership and operational oversight for the organization's enterprise cloud, network, and helpdesk ecosystems. This pivotal role is responsible for establishing the technology roadmap, managing multi-million dollar capital budgets, and ensuring that foundational IT services align with overarching business growth and security requirements.
Unlike execution-focused administrator roles, this position centers on driving digital transformation, managing strategic vendor partnerships, cultivating high-performing engineering teams, and guaranteeing enterprise-wide service availability and resilience.
Primary Responsibilities
Platform Administration & Support
● Strategic Oversight: Direct the availability, lifecycle, and modernization of all global cloud environments, systems, and network platforms.
● Governance & Standards: Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to minimize enterprise risk.
● Incident Escalation: Act as the ultimate authority for major critical incident response, ensuring rapid recovery and thorough post-mortem root-cause reviews.
● Capacity Planning: Forecast enterprise compute, storage, and licensing needs to ensure scalable infrastructure ahead of corporate growth.
Vendor & Service Delivery Management
● Contract Negotiation: Manage enterprise agreements and high-value partnerships with major cloud providers, hardware OEMs, and telecom carriers.
● Strategic Auditing: Review top-tier MSP and vendor performance against global Operational Level Agreements (OLAs) and service metrics.
Leadership & Stakeholder Engagement
● Executive Advisory: Partner directly with the C-suite and business executives to align infrastructure investments with organizational KPIs.
● Talent Cultivation: Lead, mentor, and build accountability within internal engineering, DevOps, and technical support leadership teams.
Stakeholder Communication & Leadership
● Vision Alignment: Translate technical infrastructure roadmaps into clear, value-driven business strategies for non-technical board members.
● Steering Committees: Chair regular cross-functional leadership meetings to coordinate enterprise maintenance schedules and tech deployments.
Collaboration & Communication
● Enterprise Unity: Collaborate closely with Cybersecurity and Software Engineering divisions to champion a unified, secure-by-design technological footprint.
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