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University of Chicago
Chicago, IL; Hyde Park Campus
Source: University of Chicago careers · View original posting
From University of Chicago's posting. “We” and “our” refer to the employer.
Department
F&A Help Desk
The Knowledge and Optimization Organization is a service and process efficiency organization dedicated to continuous improvement for HR, Payroll, and Procure to Pay services. We strive to deliver high quality services and an excellent experience so faculty and staff can focus on teaching and research.
We provide Human Resources support for compensation activities, data management, staff recruitment, student employment and time tracking. We provide Payroll support for employee wage and fellowship payments, independent contractor and other reportable payments, payroll corrections, tax calculation and reporting and compliance for payment to non citizens and entities.
In addition, Knowledge and Optimization Organization provides Procure to Pay support for invoice processing, vendor management, check requests, purchase order compliance and expense reimbursement.
Job Summary
The Client Relations Specialist (CRS) is responsible for resolving inbound calls, chats, emails, and ServiceNow requests from customers, including third party vendors, applicants, staff, and faculty at the University of Chicago about financial services, human resources, payroll, budgeting and planning, financial management, and grants management, and navigation of administrative systems including Oracle Cloud and Workday.
The CRS will assist with the execution of Tier 1 transactions in the areas of financial services, human resources, payroll, and grants management. This position will provide first-level support for question resolution, researching and resolving issues, and escalating queries as appropriate. The CRS will provide excellent customer service experience by completing work efficiently and accurately while proactively anticipating a customer’s future needs.
The CRS reports to the Director of the Finance and Administration Service Desk. The Service Desk is an integral part of the University’s Culture of Service and provides Tier 1 quality service in support of financial and human resources related processes.
The CRS position is a hybrid position, requiring in-person work at the Hyde Park Campus location for training, meetings, and other duties as needed which is subject to change. The CRS must maintain a home office environment that is conducive to a normal office environment and must have access to the internet and the ability to perform all work functions.
Pay Range
$21.00 - $24.50 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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