layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Telecom Service Desk Support Specialist
University of Chicago
Chicago, IL; 6045 Kenwood Building
Source: University of Chicago careers · View original posting
- Pay
- $95,000 — $115,000 USD per year
- Employment
- full time
Employer job description
From University of Chicago's posting. “We” and “our” refer to the employer.
Department
OPS ITS - Communications Technology Services (CTS)
About the Department
IT Services (ITS) collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications that support the mission of the University. ITS supports and enables faculty research and teaching with the effective use of technology, simplifies the technology experience for all users, and identifies, manages, and mitigates technology risks for the University.
Job Summary
Reporting to the Manager of Voice Services and Operations, the Telecom Service Desk Support Specialist administers and coordinates daily support operations for enterprise voice infrastructure across the University and Medical Center, including on-premise and cloud-based telephony, conferencing, contact centers, faxing solutions, and cellular services. This role is responsible for front-end order processing, including service adds, moves, and changes, and auditing voice service processes for improved efficiency.