layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Benefits Specialist - Analyst at Northeastern University | LAYIQ

1. Benefits Administration & Employee/Retiree Support
Serve as a senior point of contact for escalated benefits inquiries from employees and retirees, resolving complex eligibility, enrollment, billing, and claims issues.
Administer day-to-day health and welfare plan operations, including new hire enrollment, qualifying life events, open enrollment support, and COBRA coordination.
Partner with carriers and vendors to troubleshoot data discrepancies, file feed errors, and billing reconciliation.
Deliver consistently high-quality customer service, modeling a proactive, empathetic approach to employee engagement.
2. Retirement Program Administration
Administer the university's retirement program(s), including enrollment, contribution changes, loans/withdrawals coordination, and vendor data feed oversight.
Support annual retirement plan compliance activities (e.g., nondiscrimination testing coordination, Form 5500 support, plan audits).
Serve as the primary liaison with retirement plan recordkeepers and investment providers on day-to-day service issues.
Assist employees with retirement planning questions and coordinate financial wellness education sessions.
3. Analytics & Reporting
Build and maintain recurring and ad hoc reports and dashboards on benefits utilization, retirement participation, and plan costs to support decision-making.
Analyze plan performance data to identify trends, anomalies, and opportunities for cost savings or process improvement.
Support the Associate Director and Manager, Benefits with data and analysis for RFPs, renewals, and executive-level presentations.
4. Process Improvement & Compliance
Identify and implement process improvements to streamline benefits and retirement administration workflows.
Maintain accurate documentation of standard operating procedures and job aids.
Ensure administration practices remain compliant with applicable federal and state regulations.
5. Team Collaboration & Special Projects
Collaborate cross-functionally with HRBPs, Payroll, and HR Operations on benefits-related matters.
Support special projects, including open enrollment, vendor transitions, and system implementations, as assigned.
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Senior Benefits Specialist - Analyst

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