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Northeastern University
Boston, MA (Main Campus); NU Boston Campus
Source: Northeastern University careers · View original posting
From Northeastern University's posting. “We” and “our” refer to the employer.
The Student Account Representative serves as the primary contact for students , parents , faculty , staff , and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person , phone , and electronic communications ) regardi ng financial status with the University
Through appointments , e-mai l, written correspondence , and telephone communication s , explain line item and summary of student account credits/debits and NU billing procedures.
Assists with customer service to over 150 , 000 contacts.
Responsible for providing customer service in accordance with federal , state , and institutional regulations and policies for over 7 , 000 separate federal and state regulations.
Counsel and advise students and parents on student account policies , payment processing , and financing options.
Research and provide account conflict resolutions with Financial Aid , Registrar , Housing , Academic Departments , etc.
Represent Student Accounts at Open Houses, orientations , workshops , recruitment , and advising programs.
Process student account payments from students, scholarship organizations or 529 savings plans.
Compensation
105H
$20.77 - $28.56
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
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