layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Assistant Director, Student Enrollment at Northeastern University | LAYIQ

Management of the Enrollment Cycle
Provide applicants and prospective students with information and guidance on programs, admissions requirements, application directions, course format options, financial aid, registration, college services, and other enrollment activities
Work with supervisor to facilitate ongoing improvements within the enrollment cycle
Enrollment Counseling to Prospective Students
Provide prospective students with the counseling and information necessary to help them select the appropriate program by identifying their skills, interests, and career goals
Assist applicants with the admissions process, including program requirements, application timelines, and submission of all required credentials, with the goal of helping them fully complete an admissions application
Assist students in the course registration process by guiding students in initial course selection and registration
Execution and Follow-Up
Complete designated outreach to leads generated by marketing and/or recruitment in order to meet enrollment goals
Complete designated outreach to applicants and newly accepted students in order to meet enrollment goals
Complete pre-application screenings for designated programs and follow up on potential issues
Conduct timely application reviews in conjunction with Academic Deans and Program Directors, when applicable
Confirm enrollment for students within the assigned caseload, including managing applicant options, withdrawals, deferrals, and program changes
Coordinate and perform quarterly outbound call campaigns to current and prospective students
Provide insight and feedback to supervisor on ways to improve enrollment management for the assigned caseload
Northeastern Online-Specific Responsibilities
Develop and maintain working knowledge of the full Northeastern Online program portfolio, including degree programs, graduate certificates, focus areas, start dates, and admissions pathways
Advise prospective students on the program and admissions pathway that best fits their background, goals, and timeline, whether through a degree or certificate pathway and through the Fast App or Standard Application process
Provide backend support as needed to assist prospective students through key steps in the Northeastern Online enrollment process
Customer Service and Recruitment Support
Support the overall goal and mission of the Enrollment Management Contact Center by demonstrating a positive, collaborative, and supportive attitude toward team members, students, and university departments
Provide backup support for the Contact Center inbound line
Support Enrollment Management Contact Center inbound calls by serving as a first-level contact for callers when additional support is necessary
Answer telephone inquiries from applicants, current students, and prospective students regarding admissions, advising, course formats, registration, financial aid, and other student-related questions
Resolve student questions by providing program information, accessing student record information, directing callers to appropriate website resources, or emailing appropriate forms and documents
General Admissions Support
Provide accurate and timely responses to emails received through shared admissions inboxes
Provide visitor support coverage for admissions when needed
Provide recruitment support for events within the scope of the assigned caseload and for on-campus admission events
Assist with training and development of new employees
Northeastern Online-Specific Responsibilities
Monitor and manage Northeastern Online prospective student inquiry channels, including shared email and Short Message Service (SMS) inboxes
Work in close coordination with the Enrollment Management Online team to stay current on program details, admissions messaging, and portfolio updates
Support occasional virtual enrollment events hosted by the Enrollment Management Online team, including Ask Me Anything (AMA) sessions and online information sessions, serving as a knowledgeable enrollment resource for prospective students
Record Management
Maintain accurate and timely records of all student interactions to support accurate reporting
Maintain accurate records of applicant and prospective student interactions in Customer Relationship Management (CRM) and application systems in order to track activity and produce reports
Prepare reports as requested on applicant and prospective student contact activity
Provide feedback on issues and interests that arise during applicant and prospective student interactions to support continuous improvement of the student experience
Maintain current knowledge of all assigned programs to properly assist applicants and prospective students throughout the enrollment cycle

Assistant Director, Student Enrollment

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