layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Commercial Lines Manager at Hub International | LAYIQ

Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
Directs employee workflow, workload and overall performance in accordance with Regional standards
Provides feedback to management and employees about service structure to improve performance and productivity
Coordinates time off within department to ensure service level and appropriate reporting of time off
Assures service standards are being met utilizing the audit and review process
Assures client service standards are being met
Creates and recommends new standards and any specialized processes or standards based on business needs
Assists in monitoring expenses and adherence to budget numbers for location and department
Conducts annual performance reviews for direct reports
Answers clients/employees questions in a timely manner
Answers phone inquiries and addresses problems
May manage other local office responsibilities as needed
Other duties as assigned
WORK EXPERIENCE REQUIREMENTS
Ten years of experience in account/client management
Experience leading and managing a staff of Commercial Lines service associates (client managers, account executives, technical analysts)
Competent and accelerated use of standard office tools/software (e.g. MS Office) is also expected
Excellent written and oral communication skills
Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
Ability to evaluate and make decisions, critical thinking, recognize potential hazards and observe appropriate precautions, understand and remember detailed instructions
EDUCATION REQUIREMENTS
College degree preferred
LICENSING OR CERTIFICATION REQUIREMENTS
Property and Casualty 2-20 License
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent

Commercial Lines Manager

Employer job description

ABOUT HUB INTERNATIONAL:

WHAT WE OFFER YOU:

Equal opportunity and accommodations

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