layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Manager, Customer Service and Contamination at Astemo | LAYIQ

Knowledge, skills & abilities: Strong knowledge of Ford Q1 requirements and STA (Supplier Technical Assistance) processes
Expertise in contamination control principles, clean manufacturing, and defect prevention systems
Strategic leadership: Ability to define and deploy regional quality strategies aligned to customer expectations
Customer management: Strong ability to build, influence, and maintain executive-level OEM relationships (especially Ford)
Ability to lead regional change and drive cultural transformation toward prevention and zero-defect mindset
Ability to translate customer requirements into actionable plant-level standards and behaviors
Travel -- Must be willing to travel to support internal company needs (frequency up to 30%)
Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills. Experience with PCs and application software, such as MS Office tools is also required.
Education: Bachelor’s degree in Engineering or related technical field (Master’s preferred).
Experience: Minimum of 3-5 years’ experience in automotive industry problem solving
10+ years of experience in quality, manufacturing, or engineering leadership roles.
Strong experience working with OEM customers, preferably Ford and familiarity with Q1 and STA requirements.
Proven expertise in contamination control, root cause analysis, and problem-solving methodologies (e.g., 8D, Six Sigma).
Demonstrated success in leading cross-functional teams and driving regional initiatives.
Strong communication, stakeholder management, and influencing skills.
Willingness to travel extensively within the region.
Supervisory Responsibilities: Leading and mentoring the efforts of Astemo Engineers and manufacturing site leadership who are responsible for sub-project activities.
Working conditions: Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 40 pounds.
Travel: Up to 30% domestic and international travel may be required. Travel may include visiting customers, suppliers, and Astemo manufacturing sites in the Americas region.
Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.
At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.
If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to am-jobs@hitachiastemo.com when applying for the position.

Manager, Customer Service and Contamination

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