From AnyMind Group's posting. “We” and “our” refer to the employer.
Customer Service Executive ((Welcome Fresh Graduates)
As a Customer Service Executive, you’ll serve as the frontline voice for our diverse portfolio of brand partners, delivering exceptional experiences across leading e-commerce platforms. Working within a professional and fast-paced environment, you will collaborate with cross-functional teams to manage customer interactions, optimize store performance, and maintain brand excellence.
This role is ideal for a proactive, detail-oriented communicator ready to build a rewarding career in the digital commerce landscape—fresh graduates are strongly welcomed to apply!
What You'll Do
Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.
Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.
Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.
Continuously monitor and maintain optimal store health metrics, chat response rates, and SLA compliance across all assigned platforms.
Attend comprehensive product training sessions to master brand knowledge and handle consumer inquiries with expertise.
Assist in analyzing customer feedback to recommend improvements for chat response workflows and overall customer satisfaction.
Collaborate cross-functionally with the Finance and Operations departments on administrative workflows, order issues, and payment tracking.
Utilize Google Sheet tracking templates to log customer inquiries, promotional gift allocations, and operational performance reports accurately.
Who You Are
Graduate Diploma or Bachelor's Degree in Business, Marketing, Mass Communication, or any relevant discipline (Fresh Graduates are welcome to apply!).
Fluency in English and Bahasa Malaysia, both written and verbal, with the confidence to articulate information clearly (additional language skills are a plus).
Practical proficiency in Google Sheet, particularly in navigating, managing, and updating tracking templates.
A proactive mindset with high accountability, eager to dive into the fast-paced E-commerce ecosystem.
Able to multi-task efficiently while professionally managing high-volume customer interactions under pressure.
Nice To Have
Prior internship or basic experience in retail, customer support, or familiarity with e-commerce seller centers (Lazada, Shopee, TikTok Shop).
Why You’ll Love It
Advanced AI tools for all positions
Performance Review (2 times per year)
Annual MVP Awards & Recognition
Annual Leave and Special Leave Benefits
Great Opportunity to Explore Emerging Trends in the Digital Market
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
