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Newrez
TX - Coppell - 1525 South Belt Line Road; AZ, Tempe
Source: Newrez careers · View original posting
From Newrez's posting. “We” and “our” refer to the employer.
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
POSITION SUMMARY
Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands-on experience and mentorship from the assigned business area.
The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.
The Servicing Operations TRAIL Operations Specialist will get immersed in one of the following areas:
Loan Transfers
Operational Support
Data Integrity
The TRAIL Rising Leaders Program is set to begin July 2027.
Duties and Responsibilities
Validate loan-level data.
Perform pre and post transfer audits.
Ensure complete documentation and image delivery.
Investigate root causes for operational issues detected.
Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real world account management scenarios.
Performs business analyses and provides recommendations to leadership for business and process changes.
Receives training and performs duties in several functions to become familiar with line and staff functions, management viewpoints, company policies, and best practices.
Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
Will be required to attend company sponsored training classes and attain certain certifications.
Performs related duties as assigned by management.
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