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Newrez
TX, Coppell; TX - Coppell - 3401 Olympus Blvd
Source: Newrez careers · View original posting
From Newrez's posting. “We” and “our” refer to the employer.
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
The Senior AI Cloud Infrastructure Engineer is responsible for owning the intake, provisioning, and operational delivery of enterprise AI platforms within the Infrastructure Enterprise Services (IES) organization. This role serves as the primary Infrastructure owner for AI tools such as ChatGPT, Claude, Copilot, GitHub Copilot, and Replit, ensuring consistent onboarding, lifecycle management, and adherence to enterprise standards.
Working closely with Infrastructure, Security, and Business stakeholders, this position ensures AI platforms are deployed and managed through standardized, secure, and scalable service management processes. This role enables the company’s strategic adoption of artificial intelligence by establishing repeatable onboarding practices, enforcing governance alignment, and driving operational excellence across all AI service delivery.
Essential Functions, Duties, and Responsibilities
Own end-to-end intake, approval, and provisioning processes for enterprise AI tools (ChatGPT, Claude, Copilot, GitHub Copilot, Replit).
Operate as the Infrastructure service owner for AI platforms, aligned to existing service ownership models (e.g., M365 Copilot).
Manage ServiceNow-based intake workflows and ensure all requests follow defined governance processes.
Coordinate provisioning activities using SSO, Entra ID, and role-based access controls (RBAC).
Ensure joiner, mover, leaver (JML) lifecycle management for AI tool access.
Partner with Security and Compliance teams to enforce AI usage policies and data protection standards.
Act as escalation point for access issues, provisioning failures, and service delivery challenges.
Maintain operational runbooks, request processes, and support models for AI services.
Define and improve AI use case intake and onboarding processes.
Monitor AI tool usage, adoption, and cost trends and support FinOps alignment.
Act as liaison between Infrastructure, Security, Compliance, and business stakeholders.
Drive standardization and automation of AI provisioning and onboarding processes.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.
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