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Newrez
TX, Coppell; TX - Coppell - 3401 Olympus Blvd
Source: Newrez careers · View original posting
From Newrez's posting. “We” and “our” refer to the employer.
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
The Information Security Delivery Manager is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence.
Additionally, this role supports the advancement of AI-driven initiatives to enhance operational efficiency and business value.
Essential Functions, Duties, and Responsibilities
Program Delivery Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.
Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.
Develop and maintain detailed delivery roadmaps and status reports.
Stakeholder Management Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.
Communicate delivery progress, risks, and mitigation plans to senior leadership.
O perational Excellence Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.
Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.
Ensure adherence to ITIL practices and governance standards.
Mentor and guide delivery leads and project managers within the IT operations domain.
Foster a collaborative and high-performance culture.
Risk & Issue Management Proactively identify delivery risks and issues, and implement mitigation strategies.
Ensure compliance with security, regulatory, and audit requirements.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.
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