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Hebrew SeniorLife
Canton, MA; Canton
Source: Hebrew SeniorLife careers · View original posting
From Hebrew SeniorLife's posting. “We” and “our” refer to the employer.
The Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends. This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community.
This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.
Lead for all emergencies, communications, and visitors on weekend shifts.
Demonstrates exceptional customer service while responding to all incoming communication, and directing calls as required.
Oversee all incoming alarms through front desk alarm system/s. Lead communication efforts to appropriate resources to respond to the emergencies Follow up communication to appropriate staff following the completion of the emergency, unusual events, missing items, or alleged thefts
Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
Conducts appropriate steps to alert management staff if an emergency or unusual event needs to be elevated. Takes ownership of knowing all emergency procedures to contact right staff member at the right time.
Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
Compensation
$18.07 - $25.30
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