layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Head of Deposits & Payments Operations at Simmons Bank | LAYIQ

First-line execution ownership of BSA/AML and financial crimes operational controls across deposits and payments, including execution of Customer Identification Program (CIP) and Know Your Customer (KYC) Program and controls across all on-boarding channels.
Operational support for Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including beneficial ownership and entity verification, as well as timely escalation of suspicious activity and support for SAR processes through accurate documentation and handoffs.
Debit card, Credit card, ATM network, branch cash, and vault operations – driving operational consistency, cost optimization, and service reliability across physical and digital touchpoints.
1LoD execution for transaction monitoring and fraud prevention, debit and credit card disputes/chargebacks, recovery, representment, and customer remediation.
Balance fraud loss mitigation with customer experience, ensuring timely detection and response, clear customer communication and effective handoffs to 2LoD financial crimes, risk, and compliance partners
Provide leadership over consumer, private banking and small business-related contact centers, servicing deposits, card/payment, loan, digital and other inquiries.
Key leadership responsibilities include: Ownership and accountability over first line of defense activities, including key operational risk and controls, development and monitoring of key risk indicators, effective process documentation, and exam readiness and remediation for deposit, payments, and fraud operations.
Design and evolve a scalable operating model that efficiently supports growth, digital adoption, and regulatory expectations.
Partner with LOBs and Technology teams on platform modernization and automation, vendor and fintech integrations, and resiliency, disaster recovery, and capacity planning
Drive continuous improvement leveraging enterprise quality, data and automation to reduce cost, risk, and customer friction
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.

Head of Deposits & Payments Operations

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