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Simmons Bank
Little Rock, AR; AR Little Rock 601 E 3rd St; Oklahoma City, OK; Dallas, TX; St. Louis, MO; Nashville, TN; Houston, TX; Kansas City, MO
Source: Simmons Bank careers · View original posting
From Simmons Bank's posting. “We” and “our” refer to the employer.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network.
Essential Duties and Responsibilities
Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting.
Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.
Create centralized scheduling frameworks to improve banker productivity and free up manager capacity.
Partner with Retail leadership to align staffing strategies with sales and service expectations.
Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.
Establish scheduling standards and governance across the retail network.
Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.
Provide insights into capacity gaps and optimization opportunities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Critical Thinking, Reading Comprehension, Systems Analysis, Communication, Decision Making, Problem Solving, Project Management
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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