layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Envista IT Service Management & Integration Lead (Brea/Irvine, CA) at Envista | LAYIQ

ITSM Platform Strategy & Governance
Work with the Platform Lead to define and execute the enterprise ITSM platform strategy, roadmap, and operating model
Establish governance, standards, policies, and best practices for ITSM processes and platform capabilities
Own platform prioritization, investment planning, lifecycle management, and continuous optimization
Drive further adoption of ITIL, ITSM, SIAM, and industry best practices across the organization
Ensure platform scalability, reliability, compliance, and alignment with business objectives
Employee Experience Partnership
Champion employee-centric service delivery practices that improve satisfaction, productivity, and engagement
Work with the Director to develop and maintain the Employee Experience strategy across all support channels and services
Leverage Voice of the Customer (VoC), surveys, analytics, and feedback mechanisms to identify improvement opportunities
Partner with business leaders to understand employee needs and translate them into service improvements
Drive initiatives that reduce employee effort and improve overall digital workplace experiences
SIAM Integration & Cross-Tower Enablement
Serve as the Service Integration and Management (SIAM) integration layer across service delivery towers
Design and govern cross-functional workflows, service handoffs, escalation paths, and operational dependencies
Establish common service management standards, automation frameworks, and workflow governance
Ensure seamless collaboration between Service Desk, End User Computing, Global Field Services, Operational Technology, Infrastructure, Security, and other technology teams
Create end-to-end visibility into service performance and employee experience metrics
Process Excellence & Continuous Improvement
Own enterprise ITSM processes including Incident, Major Incident, Request, Change, Problem, Knowledge, Service Catalog, Asset, Configuration, and Service Level Management
Drive process maturity assessments and continual service improvement initiatives
Identify opportunities for workflow optimization, automation, self-service adoption, and operational efficiency
Establish measurable improvement objectives and track performance outcomes
Platform Operations & Performance Management
Work with the Platform Lead to provide leadership and oversight for day-to-day ITSM platform operations
Ensure platform availability, performance, data quality, governance, and operational health
Establish KPI, SLA, XLAs, and experience measurement frameworks in partnership with the Director
Develop executive dashboards and reporting that provide actionable insights into service performance and employee experience
Utilize analytics and data-driven decision making to improve service outcomes
Leadership Presence & Capabilities

ITIL Expert, ITIL Managing Professional, or ITIL Master certification
Deep expertise in ITSM platforms (ServiceNow preferred)
Experience with workflow automation, service analytics, reporting, and platform governance
Strong business acumen with the ability to align technology services to business outcomes
Exceptional stakeholder management, communication, and executive presentation skills
Ability to influence across organizational boundaries and drive enterprise-wide adoption of standards and practices
ServiceNow certifications and platform leadership experience
Lean, Six Sigma, Agile, or Continuous Improvement certifications
Experience supporting global enterprise environments
IND123
Target Market Salary Range: Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$145,000 - $193,000
Operating Company: Corporate
Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com .
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista IT Service Management & Integration Lead (Brea/Irvine, CA)

Employer job description

Job Description:

PRIMARY DUTIES & RESPONSIBILITIES:

Job Requirements:

PREFERRED QUALIFICATIONS:

About this listing