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Cerity Partners
West Conshohocken, PA; Philadelphia Office
Source: Cerity Partners careers · View original posting
From Cerity Partners's posting. “We” and “our” refer to the employer.
The Senior Client Service Associate plays a critical role in providing high-level support to both clients and advisors. This position manages complex client interactions, processes detailed account tasks, and handles escalated issues, ensuring seamless account openings, money movements, and paperwork processing. With a comprehensive understanding of investment products and regulations, the Senior Associate may provide basic financial advice if Series 65 certified.
Strong leadership, problem-solving, and communication skills are essential.
Primary Responsibilities
Custodian interaction & paperwork processing: Process account openings, funding, deposit electronic checks, money movements, 401(k) rollovers, process tasks with Custodians.
Maintain a fundamental understanding of the firm’s investment offerings in order to contribute to portfolio discussions.
Schedule client meetings
Organize advisory team meetings and events.
Involvement in company committees and/or firm-wide initiatives.
Receive client calls and resolve questions or issues as needed.
Prepare for and provide follow-up for client meetings: Prepare client forms and financial reports in advance of client meetings.
Attend meetings to take notes and send a summary to both the client and the advisory team.
Comprehensive knowledge of investment accounts, products and the forms required to transact business.
Lead internal coordination across departments to ensure all client tasks/follow-up is completed in a timely manner. Drive proactive process improvements for advisors and CSA team members.
Responsible for cash transfers, wires, data maintenance, reporting and trading as needed
Provide ongoing maintenance and quality control of CRM.
Bachelor’s degree
5+ years of experience
Compensation
$70,000 - $85,000
Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:
Health, dental, and vision insurance – day 1!
401(k) savings and investment plan options with 4% match
Flexible PTO policy
Parental Leave
Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to careers@ceritypartners.com. Applicants must be authorized to work for any employer in the U.S.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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