layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Client Success Representative
LEARFIELD
Atlanta, GA; Regional Office Atlanta
Source: LEARFIELD careers · View original posting
- Employment
- full time
Employer job description
From LEARFIELD's posting. “We” and “our” refer to the employer.
The Client Success Representative will support the day-to-day operational needs of licensed partners and platform users across university, Greek, and SaaS licensing programs. This role will primarily focus on providing timely and accurate support through approved support channels, assisting users with navigation and use of the Direct Licensing Hub (DLH), troubleshooting system issues, and supporting licensing-related workflows.
Essential Duties & Responsibilities:
Provide day-to-day support to clients' licensed partners and users through the support platform
Respond to and resolve questions related to Direct Licensing Hub (DLH) functionality, applications, renewals, artwork submissions, royalty reporting, payments, and other licensing workflows
- Troubleshoot system issues and document bugs or enhancement requests for escalation
- Review support requests and determine when issues require escalation to a Team Lead, Partnerships, Operations, or Engineering