layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Supervisor, Customer Service Call Center
Group 1001
Zionsville, Indiana; Zionsville Office
Source: Group 1001 careers · View original posting
- Employment
- full time
Employer job description
From Group 1001's posting. “We” and “our” refer to the employer.
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.
Why This Role Matters:
The Contact Center Supervisor oversees Customer Service Coordinators within the Contact Center Team(s). This includes directing staff to achieve department goals and objectives within established service delivery expectations; representing the needs of the work units for product implementation and system enhancements; training and mentoring representatives to assure cohesive unit; and ensuring department and Company policies and procedures are applied correctly.