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CarMax
CO, Denver CEC; 7978 - Denver CEC
Source: CarMax careers · View original posting
From CarMax's posting. “We” and “our” refer to the employer.
7978 - Denver CEC - 18220 Ponderosa Drive, Parker, Colorado, 80134
CarMax, the way your career should be!
Job Description Job Description
Position Overview
As a Manager, Customer Experience Center (CEC), you will lead a high-performing team of 10–15 Customer Experience Consultants who represent CarMax to our customers every day. Your leadership will inspire and motivate associates to deliver an iconic customer experience, even during times of change. You will oversee and drive your team’s execution against defined performance metrics, ensuring operational excellence through collaboration and coaching. At CarMax, we attribute our success to putting people first and doing what’s right.
Your role will directly impact customer satisfaction and business performance by guiding your team to execute our Vital Behaviors and partner effectively with peers, other CarMax locations, and center leadership.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Excellent communication skills, both verbal and written, for interactions with associates and customers.
Completion of MDP for internal candidates
Must reside within 1 hour or 100 miles of the Customer Experience Center
Hybrid work location, requires CEC onsite work 2 times each week.
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