layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
IT Support Analyst Level I
Grand Canyon Education
AZ Phoenix
Source: Grand Canyon Education careers · View original posting
- Employment
- full time
Employer job description
From Grand Canyon Education's posting. “We” and “our” refer to the employer.
We are seeking a customer-focused and technically skilled IT Support Technician to join our team and provide high-quality support across a multi-company environment. In this role, you will serve as a key resource for troubleshooting hardware, software, and network issues while delivering exceptional service to end users via phone, chat, and remote support. You will collaborate with teammates, assist in training and mentoring efforts, and contribute to ongoing process improvements.
The ideal candidate brings strong problem-solving skills, hands-on technical knowledge across Windows and Mac platforms, and a proactive approach to resolving issues while ensuring service level expectations are met.
Primary Responsibilities /Accountabilities/ Essential Functions:
1. Actively respond to teammates’ request for guidance or assistance in chat.
- 2. Assist with new technician training and assimilation
- 3. Create tickets for every call, documenting issues with all notable information. If an escalation is required, assign to the appropriate team or technician