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Cooley
San Diego
Source: Cooley careers · View original posting
From Cooley's posting. “We” and “our” refer to the employer.
Senior Office Technology Specialist Position summary: Cooley Technology department embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Senior Office Technology Specialist is expected to recognize that the Cooley Technology department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical and operational responsibilities outlined later in this document.
Under direction from the OTM and support to Assistant OTM, the Senior Office Technology Specialist will ensure office computers, printers, scanners, telephones, Audio-Visual equipment and other computer or telephone related devices are productively deployed and used. Assists service desk personnel and local OTM with troubleshooting and operational maintenance of desktop systems.
In addition, will perform various technical duties at an independent level through broad technical experience, in compliance with firm technology departmental process & procedures. Specific duties and responsibilities include, but are not limited to, the following:
Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to the OTM or other members of the technology department, as necessary
Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Track all Change Forms relating to new hires, departures, support, transfers and name changes
Familiar with Cooley software applications and prepare documents, statistical charts, graphs and spreadsheets, as needed. Coordinate change forms for local office regarding technology functions
In the absence of the OTM, will act as a liaison for internal and external customers including local or regional technology management and staff, service desk personnel, and local or regional firm management
Educate and support colleagues in an effort to improve the overall department knowledge and customer service experience
All other duties as assigned or required
EOE.
The expected hourly pay range for this position with a work schedule of 40 hours per week is $52.50 - $64.00 ($109,200.00 - $133,120.00 annually). Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
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