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BTI Solutions
Plano, TX; GRPS / PGB / PLANO, TX
Source: BTI Solutions careers · View original posting
From BTI Solutions's posting. “We” and “our” refer to the employer.
Korean Bilingual ERP Consultant (Vertex) Duties and responsibilities:
Maintain Vertex system including tax rule setup and tax calculation verification
Support on Vertex system version management
Analyze customer requirements and tailor the use of the system to meet those objectives.
Develop project plans and timelines to successfully deploy solutions and assist with data conversion; Perform unit or integration testing as needed
Full support of users within all relevant sites of Samsung Electronics USA. Identify and understand end users technical requirements, provide necessary training and documentation, work to build and maintain strong end user relationships and provide on-going support
Responsible for the support and communication with HQ for the implementation management and optimization of new and existing processes within SAP regarding tax changes as needed to support customer requirements
Motivated formulate process improvements resulting from support issues, with the aim of minimizing recurring support.
Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes , identify inefficiencies and recommend system improvements and provide backup for Vertex consultants as needed
Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results.
Serves as the primary on-call support person for trouble shooting and correcting system issues
Building Collaborative Relationships: be able to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
Strong interpersonal and leadership skills exemplified in team work, understanding of business and customer requirement and good communication
Willingness to challenge established practices and draw relevant conclusions including the persistency and willingness to take calculated risk within the organization
Able to understand customer priorities and work toward accomplishing those priorities.
Ability to perform in a high pressure environment and/or crisis situation and render good decisions to resolve the problems
Manage the time and attention based on assigned job roles and objectives
Pay Range : $85,000/year ~ $103,000/year
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