layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Specialized Client Care Srvcs Rep Sr
Northwestern Mutual
Franklin, WI Corporate
Source: Northwestern Mutual careers · View original posting
- Employment
- full time
Employer job description
From Northwestern Mutual's posting. “We” and “our” refer to the employer.
What You'll Do:
Delivers a personalized and remarkable experience for our field by answering their questions, providing servicing options and helping them with products or services in a call center environment
Proficient at resolving inquiries and transactions from Financial Reps on basic and intermediate (semi-complex) level calls and transactions in a specialized area and is learning to become proficient in complex work.
Researches and evaluates possible solutions to complex problems that requires identifying root cause and some deviations from procedures
Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
Ability to de-escalate field experience situations effectively while guiding the field through complex and unique inquiries.
Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.