layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Service Delivery Coordinator (Onsite) (8am-5pm) at Iron Mountain | LAYIQ

Client interface for customer service handling of Inventory Control and Asset Decommissioning; including destruction and applicable security requirements.
Manage Asset tracking and reporting for the Life-cycle management of assets, including decommission and destruction, and security certification attainment.
Manage third party vendors for warranty management and process improvement associated with asset disposal; including Client Revenue Share Process.
Client interface for project management of new bank sites: including asset tracking and deployment, along with management of third party vendors.
Create and provide Statement of Work summary for building closures, restacks and consolidations.
Other Responsibilities: Facilitate weekly meeting with client to review Documentation and Change Management.
Assist client with process improvement associated with shipping, resulting in reduction of shipping costs, and increased asset control.
Weekly meeting with Project Manager and client regarding new install schedule, documenting actions, owners, and timelines.
Management of monthly client invoicing and third party vendor management.
Monthly client project reporting relating to costs associated with asset deployment and decommissioning.
Conduct monthly Customer Satisfaction survey, with focus on results associated with delivery improvements.
Initiate and oversee client onsite visits and physical audits of Client Supply Product, IT Asset Disposition/Disposal: including documented actions, timelines, and owners, for client approval.
Key Requirements: 2+ years of program or project management experience
Strong understanding of internal logistics, IT asset management, and customer-facing project coordination.
Ability to manage multiple workstreams and triage asset requests from stakeholders who may require specific device counts or configurations.
Detail-oriented with strong organizational and multitasking skills.
Excellent verbal and written communication, with comfort communicating at both operational and executive levels.
Proven ability to self-manage, make decisions independently, and drive execution without close oversight.
Proactive, solutions-focused, and calm under pressure.
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Join us at the Mountain where culture and values are practiced and respected every day. Apply Now!

Service Delivery Coordinator (Onsite) (8am-5pm)

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